FAQ’S

ORDERING

What is Animated Wedding Video Invite?
Animated Video Invites are an interesting and fun way of communicating your wedding details to your friends and family. In today’s digital age, it is proves to be extremely convenient and is also innovative, as they can be shared using WhatsApp or Facebook and other digital methods, saves a lot of money and makes it easy to spread the good news. Video invites are now commonly shared using WhatsApp or Facebook and other digital methods, saves a lot of money and makes it easy to spread the good news. Weddings have always been an emotional affair, and everyone wants their wedding to be the most special and the most remembered event in their lives. With the pre-wedding preparations gaining a lot more importance in weddings today, one thing that is fast becoming the latest trend is ‘Wedding invitation videos’.

How to place my order?
We have two types of service. Available and Customized. For graphic invites you need to choose from 100s of available themes. Then customize and place the order, once done you can directly download the graphic from that page. For customized video invite you need to select a theme and customize it with your text, Music and images and place an order online.
There are demo pictures on the themes. How can I upload my pictures for that theme?
whenever there is a personalized picture required in the theme of the card the system will ask you to upload a suitable image. Note that this is an one time activity and once confirmed user cannot change the images.

How do I know if my order was received for video invite?
When you place an order you will receive an email as well as in account notification from us within 6 to 12 hours. Please note that this is only to acknowledge that your order has been received and is not confirmation that your video is made. You will further receive notification when the designer starts working on your video and also when it’s completed.

Why haven’t I received my order confirmation email yet?
Confirmation emails are sent out immediately once your payment is done to the email address provided during checkout. If you have never received an email from us, please check your spam filters or with your internet service provider to ensure that you are allowing emails from our website. Also check your junk or bulk mail folder as sometimes the confirmation email will end up there. To ensure you receive our correspondence, add our email address to your contact list or address book. If you haven’t received a confirmation email within 4 hours of making the payment please contact us to verify your order details.

Can I make changes to my order?
No. Unfortunately, we start to process your order as soon as we receive your confirmation payment, and therefore cannot cancel or change your order. Always get the matter proof checked again and again until it is finalized before you place the order. Changes will be done only under specific conditions and at extra cost in text and music. For that you need to contact our customer service cell or email address.

What happens if I notice that my personal details are incorrect after I have placed my order?
If you notice your personal details are incorrect once you have placed your order, please contact immediately with correct details at our email address.

Can I order over the phone?
No. Our aim is to give you the lowest possible prices for your products. We don’t have expensive call centers, so we can pass on these savings to you – making our products incredibly good value!

Can I purchase your videos outside of the India?
Yes, you can purchase anywhere internet is available.

Having Trouble Placing the Order?
If you face any problem when placing your order, please send your content details, images and the name/number of the theme to our email address directly.

Can I send my theme to make an animated video?
Yes. We have personalized service available. Where we create graphics and animation with your reference images. Just send your requirements to our email. Your Imagination Our Creation.

PAYMENT

How do I pay for my order?
You pay online using our secured and safe payment gateway via Debit card, Credit card or Net banking.

Can I pay in any currency?
YES. We have chosen only to work in Indian INR. This is to keep prices transparent and aligned worldwide.

What about exchange rates if I am based outside India?
The exchange rate at order point applies. It is, however, possible that your credit card company applies a different, less favorable exchange rate (tourist exchange rate), which we have no influence on. Some credit card companies might charge extra fees for international transactions, which has nothing to do with the exchange rate itself. Again, we have no influence on that so don’t blame it on us.

Is the purchase process secure?
Shopping on our site is completely safe and secure! We have integrated with India’s leading payment gateway technology solutions. And if you have any doubt about our payment getway you can google about it.

DELIVERY

How do I get my Graphic or video?
You can directly download the final product form your customer account. We also send you a download link to the registered email address once your product is ready. You can also use our website to share your content and enjoy RSVP or Feedback facility.

How can I track my order?
You will get your Graphic/Video invite within the deadline you’ve specified at order point. The status of your order can be check in your customer account.

In which format is my file delivered?
We deliver .mp4 video files for animated videos in smaller resolution size apt to send through WhatsApp or any other Instant Messaging (IM) Apps. We also share a video link in bigger/ higher resolutions to share through mail or social networking sites (Facebook, Youtube etc). Though we can deliver any format as per your request.
For graphic images .jpg or PDF file which are in decent resolution.

Will the purchased products be watermarked?
All final video files are free of any Watermarking. The only branding we do is in our email communication for security purpose.

How long are downloads available?
Download links expire 90 days after purchase. Once you have successfully completed your download(s), we recommend you make a backup.

Will your products work in my software?
Our Graphic/Videos will open natively on almost any computer , mobile or tablets. If you have an issue playing our files, please contact us.

Can I use the product for commercial purpose?
No. By purchasing our products, you agree that you will use them for your personal use only. You also agree that any and all items included in this purchase may not be used for commercial purpose and may not be sold or redistributed in any capacity.

What if my order is late?
That’s highly unlikely. However, if we’re unable to meet the deadline then your next purchase is on us. Along with your order you’ll receive a free voucher code. Clock starts ticking the second you submit your order. When calculating processing time we only count business days (i.e. we do not count weekends and public holidays).

How can this be faster and more affordable than other companies?
See it as comparing a standard model car to the luxury version of the same make; you still get the basic build quality and driving experience, but by cutting away a lot of bells and whistles we can keep costs at an affordable level.

Are the designers professionals?
Yes. All of our designers are professionals. They have experience of minimum two years; most of them have been working in the animation industry for many years and are highly experienced.

What’s covered by the satisfaction guarantee?
We want nothing but happy clients. And we know exactly how to get that; supplying affordable and nice products.

I have a question that is not answered here.
This page should provide the answers to our frequently asked questions. If you can’t find what you’re looking for, you can get in touch with our customer service team by visiting our Contact Us page.